Operations, Risk & Systems Coordination
Gildardo Hernandez
Early-career operations professional supporting high-throughput Amazon logistics environments through process discipline, operational controls, incident response coordination, and cross-functional execution.
Experience across Amazon Robotics / IGQ1 and Amazon Air / KRFD, with exposure to two Amazon sites recognized as #1 within their respective regional business units.
Current Environment
Amazon Robotics / IGQ1
Prior Environment
Amazon Air / KRFD
Site Exposure
Two Top-Ranked Regional BU Environments
Degree Track
WGU Supply Chain & Operations Management
Credibility Markers
- Amazon Robotics / IGQ1
- Amazon Air / KRFD
- Experience Across Two #1 Regional BU Sites
- WGU Supply Chain & Ops Mgmt
- FAA Part 107 Exam Completion
- NREMT / Illinois EMT-B
- ARC Instructor
Professional Profile
I'm an early-career operations and risk systems professional with experience across Amazon Robotics / IGQ1 and Amazon Air / KRFD — two high-throughput Amazon logistics environments, each connected to top-performing regional business unit operations.
I'm currently pursuing a B.S. in Supply Chain and Operations Management at Western Governors University, and I'm building a career foundation across operations, logistics, risk controls, project execution, emergency response, and aviation/UAS readiness.
My work centers on the practical mechanics of operations: reliability, throughput, escalation discipline, documentation, and repeatable process execution. I focus on translating field-level signals into structured routines that support consistency, compliance, and operational readiness.
I'm developing toward operations coordination, program coordination, logistics, robotics operations, supply chain, and aviation/UAS-adjacent roles.
Profile Differentiators
High-Performance Environment Exposure
Experience developed inside Amazon logistics environments, including two sites recognized as #1 within their respective regional business units. This context shaped a strong understanding of throughput pressure, escalation discipline, operational reliability, and compliance-driven execution.
Risk + Response Background
Combines operational safety exposure with NREMT / EMT-B credentials and emergency response experience, supporting calm decision-making, documentation discipline, and structured response under pressure.
Operations + Project Execution Development
Formal development across operations management, project management foundations, scheduling, requirements, budgets, stakeholders, communication, risk, Agile, and Microsoft 365 project workflows.
Robotics, Supply Chain & UAS Trajectory
Developing toward robotics logistics, aviation/UAS operations, supply chain systems, and program coordination through Amazon Robotics exposure, WGU Supply Chain & Operations Management, and FAA Part 107 exam completion.
Operational Environment Exposure
Operational foundation shaped by high-throughput Amazon logistics environments where reliability, compliance, escalation speed, and execution discipline directly affect daily performance. Experience spans robotics-integrated operations and aviation logistics exposure, building a practical understanding of how risk controls and process discipline support operational continuity.
Amazon Robotics / IGQ1
Current operational environment at IGQ1 supporting safety-critical workflows, incident response coordination, compliance execution, and operational risk controls within robotics-integrated logistics operations.
Amazon Air / KRFD
High-throughput aviation logistics environment with elevated reliability, throughput, environmental risk, and compliance expectations.
Regional High-Performance Operations
Experience across two Amazon sites recognized as #1 within their respective regional business units. Presented as operating context, not a personal claim of sitewide ownership.
Education
Western Governors University
Bachelor of Science, Supply Chain and Operations Management
Junior Standing
Formal academic development in supply chain systems, operations management, lean process improvement, logistics coordination, risk assessment, and scalable operational execution.
Selected Proof of Impact
Evidence-based operational contributions framed as structured case references.
Context
High-throughput Amazon Air / KRFD logistics environment.
Challenge
Environmental stress risk across cross-shift operational workflows.
Action / Control Mechanism
Supported monitoring governance, escalation reinforcement, documentation routines, and shift-level control alignment.
Result / Evidence
Supported structured environmental risk-control execution within a high-performing regional logistics environment, contributing to monitoring consistency, escalation discipline, and compliance reinforcement across shift-level workflows.
Skills Demonstrated
Context
Field and site-level emergency response environments.
Challenge
Acute medical and safety risk requiring rapid assessment, escalation, and documentation.
Action / Control Mechanism
Applied structured response practices, triage support, incident documentation, and escalation coordination.
Result / Evidence
Maintained documentation discipline and response readiness in safety-critical environments.
Skills Demonstrated
Context
Experience across two Amazon sites recognized as #1 within their respective regional business units.
Challenge
Operating in environments with elevated expectations for throughput, reliability, compliance, and execution consistency.
Action / Control Mechanism
Developed operational judgment through exposure to performance-critical workflows, escalation expectations, and cross-functional coordination.
Result / Evidence
Built a practical foundation in high-tempo logistics operations, structured risk execution, and operational reliability.
Skills Demonstrated
Context
Credential base across operations, project management, emergency response, leadership systems, and aviation/UAS.
Challenge
Building a credible transition path from safety-critical operations into broader operations, logistics, program coordination, robotics operations, and UAS-adjacent roles.
Action / Control Mechanism
Completed structured professional development across project risk, schedules, requirements, stakeholders, operations management, leadership systems, decision intelligence, and FAA Part 107 Exam Completion.
Result / Evidence
Created a coherent development path connecting field execution, risk systems, logistics, project management, and aviation/UAS readiness.
Skills Demonstrated
Capability Architecture
Operational Risk & Controls
Structured risk identification and control support within high-throughput operational environments.
- Risk identification
- Exposure mapping
- Environmental controls
- Escalation pathways
- Compliance routines
- Post-control verification
- Operational reliability
Incident Response & Documentation
Emergency response and documentation discipline supporting safety-critical workflows.
- NREMT / EMT-B foundation
- Rapid assessment
- Triage support
- Incident documentation
- Escalation discipline
- Response readiness
- Calm decision-making
Program & Project Execution
Development across the core mechanics of project and program execution.
- Project management foundations
- Risk
- Schedules
- Budgets
- Requirements
- Teams
- Stakeholders
- Communication
- Microsoft 365 workflows
Supply Chain & Operations
Formal academic and operational development in logistics, process systems, and scalable execution.
- WGU Supply Chain & Ops Mgmt
- Logistics systems
- Lean process improvement
- Operations management
- Process optimization
- Throughput environments
- Operational planning
Leadership & Organizational Systems
Professional development in team systems, accountability, decision quality, and organizational performance.
- Accountability systems
- High-performance culture
- Influence
- Psychological safety
- Decision intelligence
- Change leadership
- Executive leadership development
Aviation, UAS & Future Systems
Long-term development toward UAS, aviation logistics, drone operations, and automation-adjacent systems.
- FAA Part 107 Exam Completion
- UAS operations development
- Aviation logistics exposure
- Automation-adjacent operations
- Robotics logistics
- Prime Air / drone trajectory
Operating Model
Detect
Identify operational signals, workflow friction, or exposure patterns across shift-level operations.
Assess
Evaluate severity, frequency, operational impact, reliability, and compliance implications.
Structure
Translate findings into control mechanisms, documentation, escalation paths, or process standards.
Execute
Support consistent implementation across shifts, stakeholders, and operational conditions.
Reinforce
Monitor adherence, capture trends, and feed improvements back into the process.
Experience
Onsite Medical Representative
Amazon Robotics / IGQ1
Supports safety-critical workflows, incident response coordination, compliance execution, and operational risk controls within a robotics-integrated logistics environment. Work includes rapid assessment, documentation, cross-functional communication, environmental risk controls, and support for consistent operational execution.
- Support incident response and escalation workflows in a robotics-integrated logistics environment.
- Reinforce safety-critical control mechanisms supporting compliance and operational continuity.
- Coordinate across operations, safety, and support functions to support risk identification and response discipline.
- Translate field-level risk signals into documentation, escalation, and repeatable operational routines.
- Support environmental and workflow-related safety controls across high-volume operations.
- Contribute to structured communication and process consistency in dynamic operational environments.
Onsite Medical Representative
Amazon Air / KRFD
Developed operational exposure within a high-performing aviation logistics environment with elevated throughput, reliability, environmental risk, and compliance expectations.
- Operated within a performance-critical Amazon Air logistics environment.
- Supported safety, incident-response, and risk-control workflows.
- Developed exposure to aviation logistics operations, time-sensitive execution, and cross-functional coordination.
- Supported environmental risk-control execution within high-throughput shift-level workflows.
Emergency Medical Technician
Life Ambulance Network
Emergency medical response experience supporting rapid assessment, patient care, documentation, and high-stress decision-making in field environments.
- Supported patient assessment and emergency response workflows.
- Maintained documentation discipline in medical response environments.
- Developed calm decision-making under time-sensitive conditions.
- Built foundational experience in triage, communication, and field response readiness.
Credential Architecture
Credentials are organized by function to reflect deliberate development across operational risk, project execution, emergency response, leadership systems, supply chain operations, and aviation/UAS readiness.
FAA Part 107 Exam Completion
Federal Aviation Administration
May 2026
NREMT
National Registry of Emergency Medical Technicians
Nov 2024
Emergency Medical Technician, Basic
Illinois Department of Public Health
Dec 2024
First Aid/CPR/AED Instructor
American Red Cross
Feb 2026
Operations Management Foundations
Project Management Foundations
Project Management Foundations: Communication
Project Management Foundations: Risk
Project Management Foundations: Schedules
Project Management Foundations: Budgets
Project Management Foundations: Requirements
Project Management Foundations: Teams
Managing Project Stakeholders
Project Management Skills for Leaders
Project Management Tips
Agile Project Management: Continuous Improvement
Modern Project Management in Microsoft 365
Leading with Vision
Creating a High Performance Culture
Building Accountability into Your Culture
Psychological Safety
Influence Skills for Leaders and Managers
Making the Move to Executive Leadership
LinkedIn Learning Professional Certificate: Impacting the Business as a Senior Manager or Leader
Learning Design Thinking: Lead Change in Your Organization
Decision Intelligence
Strategic Financial Intelligence for Business Leaders
Organizational Leadership in the Era of AI
Leading with Generative AI: Master Change Management for Success
Strengthen Your Decision-Making with Generative AI
Customer-Centric Transformation
Professional Trajectory
Emergency Response Foundation
NREMT / EMT-B and field EMS experience developed rapid response, documentation, and high-stress decision-making.
Amazon Air / KRFD
Exposure to high-throughput aviation logistics operations and performance-critical workflows.
Amazon Robotics / IGQ1
Current operational environment at IGQ1 supporting robotics-integrated logistics, safety-critical workflows, and risk controls.
WGU Supply Chain & Operations Management
Formal academic development in supply chain systems, operations management, lean improvement, and logistics execution.
Project Management & Operations Development
Credential stack across project risk, schedules, budgets, requirements, teams, communication, stakeholders, Agile, and operations management.
Aviation / UAS Development
FAA Part 107 Exam Completion supporting long-term movement toward UAS, drone operations, aviation logistics, and automation-adjacent systems.
Future Direction
Operations management, program coordination, robotics logistics, aviation/UAS operations, supply chain systems, and safety-critical operations leadership.
Resume Snapshot
Gildardo Hernandez
Chicago, IL · Open to relocation · Full-time
Professional Summary
Operations and risk systems professional with experience supporting high-throughput Amazon logistics environments, safety-critical workflows, incident response, compliance execution, and structured operational controls. Currently serving as an Onsite Medical Representative at Amazon Robotics / IGQ1 while pursuing a B.S. in Supply Chain and Operations Management. Credentialed in emergency response, CPR/AED instruction, project management foundations, operations management, leadership systems, and FAA Part 107 Exam Completion. Focused on operational reliability, program execution, risk governance, automation-driven logistics, and UAS/aviation operations development.
Core Competencies
Operations & Logistics
Program & Project Execution
Risk & Response
Aviation, UAS & Instruction
Key Credentials
FAA Part 107 Exam Completion
Illinois EMT-B — Active
NREMT — Active
First Aid/CPR/AED Instructor — American Red Cross
B.S. Supply Chain & Operations Management — WGU (In Progress)
Operations Management Foundations
Project Management Foundations
Contact
I'm open to conversations around operations, logistics, risk, program coordination, robotics operations, supply chain, safety-critical workflows, and aviation/UAS-adjacent opportunities.